Warranty

When you purchase a playset from Tuinhout Neerkant, you can expect years of fun guaranteed.
For this purpose, we offer you specific warranty periods, which are divided into 2 parts:

Wood Materials

Wood is a natural material that will expand, contract, and change color due to the effects of the seasons.
This is a continuous process. As a result, the wood may develop cracks along its length. This is normal and rarely affects safety.

The wooden parts of your playset are pressure-treated, protecting the wood from its natural enemies.
However, it is not resistant to excessive moisture. In addition to a dry base, it is important to keep wooden parts free from sand, algae, moss, and other moisture-retaining materials.

A warranty period of 5 years applies to the wooden parts of your playset.
However, you cannot claim the warranty in case of:

- Damage due to excessive moisture.
- Damage caused by intentional or incorrect use
- Damage caused by extreme weather conditions
- No or incorrect maintenance
- Normal wear and tear

Plastic Parts

Slides and plastic accessories are purchased by Tuinhout Neerkant from reliable suppliers who have proven to be good partners for years.
A warranty period of 1 year (according to factory warranty) applies to these plastic parts.
However, you cannot claim the warranty in case of:

- Damage caused by intentional or incorrect use (*)
- Damage caused by extreme weather conditions
- Normal wear and tear

(*) Note: after assembly of the slide, it is not possible to lift the slide from the underside. This poses the risk of irreparable damage to the top of the slide. This damage is therefore not covered by the factory warranty.

Terms and Conditions

The above warranty provisions can only be invoked upon presentation of the sales invoice or order form. So, please keep these documents safe.

Regardless of the above provisions, we will always address complaints and damage reports and try to find a suitable solution to the problems that have arisen.

Even if you do not complain, we appreciate it if you share your experiences. These can always lead to product improvements or different perspectives.



**This text has been automatically translated by a translation machine. Please note: the translation may contain inaccuracies.**